Frequently Asked Questions
How can I get in contact with you?
Our customer care team is happy to help with any questions about your order, sizing, delivery or returns.
You can reach us by email at info@bellamyhart.com.
We aim to respond as quickly as possible during business days. To help us assist you faster, please include your order number when contacting us about an existing order.
Which payment methods are available?
You can choose from the payment methods shown during checkout.
All available payment options will be displayed before you complete your order, so you can select the method that works best for you.
How long does it take to receive my order?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes approximately 3 to 7 business days.
Please keep in mind that delivery times are estimates and may occasionally vary during busy periods, public holidays or due to carrier delays.
When will my order be dispatched?
Most orders are prepared and dispatched within 1 to 3 business days after your purchase.
As soon as tracking information becomes available, we will send it to the email address used when placing your order.
Where can I find my order information?
After completing your purchase, you will receive an order confirmation by email.
Once your order has been dispatched and tracking information is available, you will receive a separate shipping confirmation.
Please check your spam or junk folder if you cannot find one of our emails.
You can also use our Track Your Order page to follow the progress of your delivery.
Can I change the delivery address for my order?
If you notice that the delivery address is incorrect, please contact us at info@bellamyhart.com as soon as possible.
If your order has not yet entered processing or been dispatched, we will do our best to update the address.
Once an order has been processed or shipped, we may no longer be able to make changes. We therefore recommend checking your delivery details carefully before completing checkout.
What happens if my package is lost?
If your tracking information has not updated for an extended period or your package has not arrived within the expected delivery window, please contact us.
Our customer care team will review the shipment information and, where necessary, investigate the delivery with the carrier.
We will work with you to find an appropriate solution if a package is confirmed as lost in transit.
Will I be refunded for shipping costs if I make a return?
Bellamy Hart offers free standard shipping within the United States, so there is normally no original standard shipping charge to refund.
Any costs associated with returning an item are handled in accordance with our Return & Refund Policy.
What if I’m unsure about sizing?
We want you to feel comfortable and confident in your purchase.
Where available, please check the size guide on the product page before ordering. Because sizing can vary between styles, we recommend using the measurements provided for the specific item rather than relying only on your usual size.
If you are still unsure, you can contact us at info@bellamyhart.com before placing your order.
Why was my order canceled?
In rare cases, an order may need to be canceled because of product availability, payment verification or another issue that prevents us from completing the order.
If this happens, we will contact you using the email address provided during checkout and arrange any applicable refund.
If you have questions about a canceled order, please contact our customer care team.
How can I cancel my order if I change my mind?
If you would like to cancel an order, please contact us at info@bellamyhart.com as soon as possible.
Because we begin processing orders quickly, we cannot guarantee that an order can still be canceled once fulfillment has started.
If cancellation is no longer possible, you can request a return after receiving your order in accordance with our Return & Refund Policy.
What if I ordered the wrong item or size?
Please contact us as soon as possible.
If your order has not yet been processed or dispatched, we will do our best to help.
Once an order has shipped, changes can no longer be made. After receiving your order, you can request a return in accordance with our 30-day return policy.
How can I check the status of my order?
Once your order has been dispatched and tracking information is available, we will send the tracking details to your email address.
You can use these details on our Track Your Order page to follow your shipment.
If you have not received tracking information after the normal processing period, please contact us at info@bellamyhart.com.
How do I return an item?
Bellamy Hart offers a 30-day money-back guarantee.
If you would like to request a return, please contact us within 30 days of receiving your order at:
Please include your full name, order number, the email address used for your order and the reason for your return.
Our customer care team will review your request and provide you with the appropriate return instructions.
Please do not return an item before receiving our return instructions.