Terms & Conditions

Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Claire’s Maple Boutique (“we”, “us”, or “our”). By placing an order on our website, you agree to be bound by these Terms & Conditions.

Please read them carefully before completing a purchase.

1. Applicability

These Terms & Conditions apply to all offers, orders, and agreements made via the Claire’s Maple Boutique website.

By placing an order, you confirm that you have read, understood, and agreed to these terms.

2. Product Information

We do our best to ensure that all product descriptions, images, pricing, and information displayed on our website are accurate and up to date. However, occasional errors, typographical mistakes, or inaccuracies may occur.

Product images are for illustrative purposes only and may differ slightly from the actual product received.

We reserve the right to update, modify, or correct any information on the website at any time without prior notice.

3. Orders & Payment

Orders are only processed after full payment has been successfully received.

Available payment methods may vary depending on your location.

It is the customer’s responsibility to ensure that the selected payment method is valid and supported in their region.

In cases of suspected fraud, unauthorized activity, or payment issues, we reserve the right to cancel or suspend any order.

4. Processing & Delivery

Order processing time: 1–3 business days
Estimated delivery time: 8–12 business days (depending on destination and local circumstances)

Orders are fulfilled through international logistics partners. Delivery times are estimates and may vary due to external factors such as customs delays, carrier disruptions, or peak seasons.

Claire’s Maple Boutique is not responsible for delays caused by third-party carriers or customs authorities.

5. Cancellations & Returns

Please refer to our separate Return & Refund Policy for full details regarding cancellations, returns, eligibility, and procedures.

6. Liability

We are not responsible for lost, delayed, or damaged packages once tracking confirms delivery to the address provided by the customer.

Customers are responsible for providing accurate and complete shipping details at checkout.

Address changes must be requested within 24 hours of placing an order. After this period, we cannot guarantee modifications.

To the fullest extent permitted by law, Claire’s Maple Boutique shall not be liable for any indirect or consequential damages resulting from the use of our products or services.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, and designs, is the property of Claire’s Maple Boutique.

Any unauthorized use, reproduction, distribution, or modification of website content is strictly prohibited without prior written permission.

8. Complaints Procedure

If you have any complaints or concerns, please contact us in writing at:

Email: info@clairemaple.com

We aim to respond within 5 business days and work towards a fair and reasonable resolution.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws applicable in Canada, without regard to conflict of law principles.

10. Contact Information

For any questions regarding these Terms & Conditions, you can contact us:

Company Name: Claire’s Maple Boutique
Email: info@clairemaple.com

Customer Support Hours:
Monday–Friday: 09:00 – 18:00
Saturday–Sunday: 10:00 – 17:00