Return & Refund Policy

Return & Refund Policy

At Claire’s Maple Boutique, we want you to feel confident with every purchase. If for any reason you are not satisfied with your order, you may request a return under the conditions outlined below.

This Return & Refund Policy applies to all purchases made through our website.

1. Return Eligibility & Conditions

To be eligible for a return, the following conditions must be met:

Returns can only be requested after you have received the item
Return shipping costs are fully the responsibility of the customer, including international shipping fees if applicable
Items must be returned in their original condition: unused, unwashed, undamaged, and with all original tags and labels attached
Items may be tried on for sizing purposes only, but must show no signs of wear (such as stains, odors, washing, or damage)
Orders placed with the intention of testing multiple sizes and returning part of them may be refused (“size trial orders”)
We reserve the right to reject any return that does not meet these conditions

2. Return Period

You must request a return within 30 days of receiving your order.

Requests made after this period may not be accepted.

3. How to Start a Return

To initiate a return, please follow these steps:

Contact our support team at info@clairemaple.com within 30 days of receiving your order
You will receive return instructions and the correct return address
Do not send any items back without receiving confirmation first

Please note that the return address may differ from our business address depending on the product and fulfillment location.

Return shipping costs, customs fees, and any handling charges are the responsibility of the customer.

We strongly recommend using a tracked shipping method (Track & Trace) and keeping proof of shipment until your return is completed.

Unannounced returns may not be processed.

4. Refunds

Once we receive and inspect your returned item:

Approved refunds will be processed within 14 days
Refunds are issued to the original payment method used at checkout
Original shipping costs (if any) are non-refundable unless the item is defective or the return is due to an error on our side

We may refuse or partially refund returns if:

The item shows signs of wear, washing, damage, or missing tags/packaging
The return does not meet the conditions outlined above

5. Address Accuracy & Responsibility

Customers are responsible for providing correct delivery information at checkout.

We are not liable for orders lost due to incorrect address details provided by the customer.

If you need to change your address, you must contact us within 24 hours of placing your order. After this period, we cannot guarantee that changes can be made.

6. Contact Information

For any questions regarding returns or refunds, you can contact us:

Email: info@clairemaple.com

Customer Support Hours:
Monday–Friday: 09:00 – 18:00
Saturday–Sunday: 10:00 – 17:00